Returns & Refund Policy

Returns and refunds
We are sure that you will be delighted with our products as we take a good deal of pride in our work and customer service. We only use the highest quality sterling silver findings and fittings.

All our jewellery is quality checked and tested before sending out but if there is a fault or misspelling please contact us within 7 days and we will attempt to rectify or re-make your item.

However by the very bespoke and personlised nature of the product, if you simply do not like the result we will not be able to offer a refund. We do hope that you understand.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.